Every day, 67,000 families sit in ICUs — scared, lost, and desperate to help someone they love.
The system wasn't built for them. So they wait.
We built Familyroom.health because families deserve more than a brochure. They deserve healing. They deserve to be seen in this crisis and supported to participate in their loved one's care.
When families are supported, patients do better. Nurses are less burdened. Care becomes what it was always meant to be — a partnership between those who heal and those who love.
We're not a patient portal. We're not an app. We're a bridge — from overwhelm to confidence, from observer to partner, from the waiting room into the space where care happens.
Family care is patient care.
Every decision starts with a real person in a real moment.
80+ (and counting) interviews with families, nurses, and administrators. We start with empathy and design solutions that meet real needs with compassion.
Empathy-led
Nurses co-create the protocols and validate the platform. Families shape the content. Systems inform the solution. This is how technology meets impact.
Nurse-led
Every solution earns its way forward through clinical trials, usability testing, and real feedback from real ICUs. We observe, learn, and iterate.
Evidence-based
We work closely with each pilot partner to design and implement for impact.
Internationally recognized implementation scientist and expert in ICU family engagement with a deep understanding of bedside realities and family needs.
Follow Dr. Hetland
15+ years human-centered design experience leading complex digital transformation initiatives that balance technical capabilities with real human experiences.
Follow Greg
Our work has been influenced not only by the long lineage of caregiver and patient advocates that have shaped this work to this point, but also by 70+ interviews where caregivers, families, patients, and healthcare leaders have shared their stories and expertise.
Ryan Allen, PhD, CTP-E, ERYT-500, RCYT-95
Kavitha Subramaniam
Molly Belieu
Natalie McAndrews
Ron Carson II
Jennifer Fitzsimmons
Emily Huekler
Nancy Nelson
Matthew Douma, RN
Maryjan Fiala
Deanna Hughes
Brook Garbison
Christina Bach
Ann Blanchard
Joy Boyd Rodriguez
Ann Gantzer, Ph.D., RN
Robert Nelson
Charlton Wilson, MD
Chad Stadsvold, DO
Angela Johnson, EdD, RN
Crystal Slaughter, APN, DNP, ACNS-BC
Our expert guides were built on the wonderful work of Arivudainambi A, Caggiano N, Li P, Isenberg A, Christensen J, Donovan H, Scheunemann LP, and the Greater Pittsburgh Post-ICU Community. ICU Family Workbook. 2023. Publicly available via picturethis.pitt.edu
