Last updated: June 20, 2025
Our Mission and Your Privacy
At Family Room Health, we’re dedicated to improving how families navigate challenging hospital experiences. As a research company, we collect and analyze data to understand family needs better and create more supportive healthcare environments. Your privacy is fundamental to our mission—we believe trust is essential when supporting families during difficult times.
What Information We Collect
When You Take Our Assessment
Anonymous Assessment Data: When you complete our family caregiver assessment, we temporarily store your responses to provide personalized recommendations. For visitors who haven’t created an account, we use a secure browser cookie to remember your assessment results for up to 30 days, allowing you to return and view your personalized tips without retaking the assessment.
Why we collect this: Your assessment responses help us match you with relevant support resources and expert guidance tailored to your specific situation.
When You Create an Account
Basic Account Information: We collect your name and email address when you register for an account. This allows us to:
- Save your assessment results permanently
- Send you helpful resources and updates (only if you opt-in)
- Provide ongoing access to your personalized recommendations
Website Usage Information
Anonymous Analytics: We use Google Analytics to understand how families use our platform. This includes:
- Which pages are most helpful
- How long visitors spend reading different resources
- General geographic regions (country/state level only)
- Device types and browsers used
This data is completely anonymous—Google Analytics cannot identify individual users.
How We Use Your Information
For You
- Personalized Support: Match you with expert tips and resources based on your family’s situation
- Seamless Experience: Remember your preferences and assessment results across visits
- Account Services: Manage your account and provide customer support when needed
For Research
- Improving Family Care: Analyze anonymous, aggregated data to understand common family challenges and improve our resources
- Healthcare Research: Share anonymous usage patterns and engagement data with healthcare institutions to help them better support families
- Platform Enhancement: Use anonymous analytics to make our website more helpful and easier to navigate
What We Don’t Do
We never sell your personal information. Your name, email, and specific assessment responses stay private.
We don’t share individual data. Only anonymous, aggregated insights are shared with research partners and healthcare institutions.
We don’t track you across the internet. Our analytics are limited to understanding how you use our platform to improve the family support experience.
How We Protect Your Information
Data Security
- Secure Storage: Your personal information is stored using industry-standard encryption
- Limited Access: Only essential team members can access personal data, and only for account support purposes
- Regular Reviews: We regularly review and update our security practices
Cookie Management
- Temporary Storage: For anonymous users, assessment data is stored temporarily (30 days) using secure browser cookies
- Easy Removal: You can clear these cookies through your browser settings at any time
- Automatic Cleanup: Unused assessment data is automatically deleted after 30 days
Your Choices and Rights
Account Management
- Access Your Data: View or download your assessment results and account information anytime
- Update Information: Change your name, email, or communication preferences
- Delete Your Account: Request complete removal of your personal data
Cookie Control
- Browser Settings: Disable or clear cookies through your browser preferences
- Assessment Reset: Delete your assessment results by clearing cookies or contacting us
Communication Preferences
- Opt-Out Anytime: Unsubscribe from emails with one click
- Choose What You Receive: Select only the updates most relevant to your family’s needs
Research and Anonymous Data Sharing
As a research organization, we share anonymous, aggregated insights to help healthcare institutions better support families. This might include:
- Usage Patterns: “Families with ICU experiences of 2+ weeks find resource X most helpful”
- Engagement Trends: “Mobile-friendly resources see 40% higher engagement”
- Geographic Insights: “Rural families access different resources than urban families”
These insights never include personal identifiers and help healthcare institutions improve family support programs.
Children’s Privacy
Our platform is designed for adult family caregivers. We don’t knowingly collect information from children under 13. If you believe a child has provided personal information, please contact us immediately.
Changes to This Policy
We’ll update this policy as our research and platform evolve. We’ll notify registered users of significant changes via email and post updates here with the revision date.
International Users
Our platform is based in the United States. If you’re accessing from another country, your information may be transferred to and stored in the US, where different privacy laws may apply.
Contact Us
Questions about your privacy? We’re here to help.
Email: privacy@familyroomhealth.com
Support: support@familyroomhealth.com
For specific privacy requests (data access, deletion, corrections), please include “Privacy Request” in your subject line.
Our commitment to your privacy reflects our commitment to supporting families during challenging times. Your trust enables us to continue improving how healthcare institutions support family caregivers.